This Privacy Policy explains how MEENAKSHI BULLION ("we", "us", "our") collects, uses,
stores, and protects your information when you use our website, our mobile application, and our gold &
silver booking service (together, the "Service"). By creating an account or placing a booking, you agree
to the practices described here.
1. Who we are
MEENAKSHI BULLION is a bullion business based at Rawato Ki Gali Opp. Krishna Market, Ghodo Ka Chowk, Jodhpur, Rajasthan 342001, India. We provide live
bullion rates and allow approved customers to reserve gold and silver at the live rate for settlement at
our counter.
2. Information we collect
We only collect information needed to operate the booking service and meet our legal obligations:
Account details — username, full name, phone number, and (optionally) email address. Accounts are set up by us when we create them for you.
Sign-up request details — if you request a new account through the app, we collect the details you enter: full name, phone number, firm name, state, city, and optionally email, GST number, and a reference person's name and phone number. When you tap "Send on WhatsApp," these details are sent to us through WhatsApp so we can set up your account.
Booking & transaction data — the products you book, quantity (grams), the rate at the time of booking, amounts, GST, booking status, dates and times.
Device & notification data — if you allow notifications, we register a push-notification token (via Google Firebase Cloud Messaging) for your device so we can send you booking and account updates.
KYC documents & profile photo — where required by law for bullion transactions, we may hold your PAN, Aadhaar, and a profile photo. These are collected from you in person at our counter and uploaded by our staff — you do not enter them in the app. Your profile photo may be displayed back to you on your app profile page; your Aadhaar number is masked (last 4 digits) on bills and dashboards. Access is restricted to authorised personnel.
Technical data — basic server logs (such as connection time and approximate IP) generated automatically to keep the Service secure and working.
You do not enter PAN, Aadhaar, or payment-card details in the app or website; KYC is completed in person at our counter and payment is settled in person.
3. How we use your information
To create and manage your account and booking limit, and to review new-account requests.
To process and fulfil your gold/silver bookings and generate GST bills/receipts.
To send you notifications about your bookings and account (only if you allow notifications).
To meet tax (GST) and other legal and regulatory requirements that apply to bullion trade in India.
To contact you about your bookings and account.
To maintain the security, integrity, and proper functioning of the Service.
4. KYC & legal compliance
You do not enter PAN or Aadhaar in the app or website. Where know-your-customer (KYC)
verification is required by Indian law for high-value bullion transactions, these documents are collected
from you in person at our counter and uploaded by our staff, then stored securely on our own systems. Any
such records are retained solely to comply with applicable tax, anti-money-laundering, and bullion-trade
regulations; your Aadhaar number is masked on bills and dashboards, and access is restricted to authorised
personnel only.
5. How we share information
We do not sell or rent your personal information, and we do not use it for advertising or cross-app tracking. We may share it only:
With government, tax, or regulatory authorities where required by law or valid legal process.
With service providers who host or operate our systems on our behalf (for example, our hosting provider and Google Firebase, which delivers push notifications), bound to keep your data confidential and secure.
When you use the in-app "Create account" feature, the request you submit is sent to us through WhatsApp; WhatsApp (Meta) processes that message under its own privacy policy.
Where necessary to protect our legal rights, prevent fraud, or ensure safety.
6. Data storage & security
Your data is stored on secured servers and protected with access controls and encrypted connections
(HTTPS). Passwords are stored using strong one-way hashing and are never stored in plain text. While we
take reasonable measures to protect your information, no method of transmission or storage is completely
secure, and we cannot guarantee absolute security.
7. Data retention
We keep your account and transaction records for as long as your account is active and for the period
required by tax, accounting, and KYC regulations. After that, we delete or anonymise the data unless
longer retention is required by law.
8. Your rights & deleting your account
You may request access to, correction of, or deletion of your personal information, subject to legal and
regulatory limits (for example, GST/tax records we are legally required to retain). You can delete your
account directly in the app under Profile → Delete account; this deactivates your account
and logs you out. You may also request deletion by emailing us at the address below. When we delete an
account, transaction records and bills required by tax and accounting law are retained for the legally
mandated period and then removed or anonymised.
9. Children
The Service is intended for customers aged 18 and over. We do not knowingly collect personal information
from anyone under 18.
10. Third-party services
Besides our own backend server (which displays rates and processes bookings), the app uses a small number
of third-party services:
Google Firebase Cloud Messaging — delivers push notifications; it processes a device push token when you enable notifications.
WhatsApp (Meta) — if you use the in-app "Create account" feature, your request is sent to us as a WhatsApp message. WhatsApp handles that message under its own privacy policy.
Telegram — used privately by us for internal shop administration; customer details are not broadcast to any public channel.
We do not include any advertising or third-party analytics/tracking SDKs in the app.
11. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest
version. Significant changes will be communicated through the Service.
12. Contact us
MEENAKSHI BULLION
Rawato Ki Gali Opp. Krishna Market, Ghodo Ka Chowk, Jodhpur, Rajasthan 342001, India